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Understanding Your Customers Starts With Getting Them to Open Up

Understanding Your Customers Starts With Getting Them to Open Up

Molly Redgrove
Published on: 30/06/2025

Most interviews fail because customers don't feel safe enough to open up. Learn how trust and psychological safety unlock game-changing insights.

Consumer PsychologyCustomer Discovery
3 things NOT to do in an interview

3 things NOT to do in an interview

Molly Redgrove
Published on: 27/06/2025

Avoid surface-level answers in interviews. Learn 3 common mistakes that block insights – and how to unlock richer, more honest conversations.

Consumer PsychologyCustomer Discovery
What Truly Motivates You to Do Anything at All?

What Truly Motivates You to Do Anything at All?

What Truly Motivates You to Do Anything at All?Gary van Broekhoven
Published on: 09/05/2025

Discover the seven fundamental motives that drive human behaviour and learn how to apply these insights to UX design and marketing. Enhance your strategies by understanding what truly motivates your users.

Consumer Psychology
Behavioural Design Patterns: A Complete Guide

Behavioural Design Patterns: A Complete Guide

Behavioural Design Patterns: A Complete GuideGary van Broekhoven
Published on: 08/05/2025

Learn to use behavioural design patterns ethically; guide user actions effectively while staying transparent, respectful, and user-centred.

Behaviour DesignConsumer PsychologyCustomer Discovery

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

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